These GENERAL TERMS AND CONDITIONS apply to the purchase of products through WWW.BOJGLOBAL.COM operated by BOJ OLAÑETA S.L.U., a company created under Spanish law, with Tax ID No. B-B20016333, with address at Matsaria 21, 20600, Eibar, Gipuzkoa, Spain.

These general terms and conditions are formulated in accordance with the Civil and Commercial Codes, Law 7/1996, of January 15, on Retail Trade Regulation, Law 7/1998, of April 13, on General Contract Terms and Conditions, and Law 16/2011, of June 24, on Consumer Credit.

These terms and conditions, together with your Order Confirmation, constitute the Contract between our company and you.

To place an order, the buyer must be at least 18 years old.

By using this website, you agree to the terms of use and general conditions. If you do not agree to these terms of use, please do not use this website. BOJ OLAÑETA S.L.U. reserves the right, at any time, to modify, alter, or update these conditions of sale, and you agree to be bound by these modifications, alterations, or updates on subsequent visits.

Our money-back guarantee must be understood in accordance with these general terms and conditions. In the event of any conflict between the guarantee and the general terms and conditions specified herein, and if these are not accepted and/or are breached, the guarantee shall be deemed to be terminated. Acceptance of the order and its processing will take place once payment has been made. Any email or other communication regarding your order is merely to inform you that your request has been received, but in no case does it constitute acceptance of your order. This online store is intended exclusively for end consumers.

CUSTOMER SERVICE

If you need any clarification or have any questions, please call us at +34 943 82 00 71or write to us atinfo@boj.es.Our customer service hours are Monday through Thursday from 8:00 a.m. to 4:00 p.m. and Friday from 8:00 a.m. to 2:00 p.m.

PAYMENT METHODS

• Credit or debit card: via a secure payment gateway with the bank. We accept Visa, Visa Electron, MasterCard, and Maestro.
  This is the easiest, most convenient, and fastest method. The charge will be made in real time, through the payment gateway of the corresponding financial institution, once the details provided have been verified as correct.BOJ OLAÑETA S.L.U.does not have access to the customer's bank details, nor is any record of their details kept, making the purchase completely secure.
• PayPal: With this payment method, you will be redirected to the PayPal page where you will complete your purchase.
• Bizum: This isthe easiest, most convenient, and fastest way to pay. Enter the phone number associated with the service and your BIZUM online shopping password (if you don't have a password yet, you can request one in your bank's app). You will receive a text message with a confirmation code that you must enter in the payment window to complete the payment.

PRODUCT WARRANTY

The standard warranty for the products offered by us on our website is 3 years.

The warranty for the products sold includes the corresponding quality controls carried out by the manufacturer.

For any manufacturing and/or operational defect in products purchased through WWW.BOJGLOBAL.COM, the manufacturer and distributor of said products, BOJ OLAÑETA S.L.U., shall be solely liable.

To activate the warranty, you must present:

· Purchase invoice issued

· Packaging and other contents (manuals and controls).

In any case, the serial number of the product to be repaired must match the files on file.

The warranty will not be valid in the event of factors external to normal use of the product, such as power surges or drops, use of accessories that are unsuitable or prohibited by the manufacturers, drops, water, fire, or incorrect or abusive handling by the customer or by third parties not authorized by the manufacturers.

The warranty shall commence on the date of invoice.

The provisions of this warranty do not exclude the benefits of the legal warranty provided for in Article 913 of the Civil Code for hidden defects in favor of the buyer.

SHIPPING

You can purchase all our products from the BOJGLOBAL.COM website, provided that delivery is to mainland Spain or the Balearic Islands.

Our spare parts can be delivered to: mainland Spain and the Balearic Islands, Portugal, Germany, France, Italy, and Belgium.

If you would like to receive any of our products or spare parts at a different delivery address, you can contact us directly by calling +34943 82 00 71or writing toinfo@boj.es.

SHIPPING COSTS

DELIVERY

You can request delivery to your home or to someone else's address other than the one used to place the order. Remember to provide an address where someone will be available to receive the package during normal business hours.

If the recipient is absent and it is not possible to deliver the order, the carrier will notify you and explain how to arrange a new delivery.

DELIVERY TIME

Spain Peninsula and Balearic Islands and Portugal: delivery time is 24-72 hours, excluding Saturdays, Sundays, and holidays, once the order has left our warehouses.

Other countries: delivery time is 2-5 days, excluding Saturdays, Sundays, and holidays, once the order has left our warehouses.

The company is not responsible for delays due to causes beyond its control or force majeure.

EXCHANGES, RETURNS, AND CANCELLATIONS

Changes

If you wish to exchange one product for another, this must be treated as a withdrawal. The order must be returned following the steps outlined in the withdrawal section, and once the refund has been processed, you can make a new purchase.

Return of defective products

If you have received a defective, damaged, or incorrect product, please call us at +34 943 82 00 71 or write to us atinfo@boj.es.

Once the error or defect has been verified, we will replace it with the same product in good condition at no cost, or we will refund the amount of the product and shipping costs using the same payment method used for the purchase.

Withdrawal

If, after making your purchase, you wish to exercise your right to partially or totally withdraw from this contract without giving any reason, you may do so within 14 calendar days from the day after the order was delivered.

Steps to follow:

• Send an email to info@boj.es stating your intention to avail yourself of our withdrawal procedure and indicating your order number.
• Pack your items, always in their original packaging. Used, damaged, deformed, or incomplete items will not be accepted.
• Send a package via a shipping agency at your expense to the following address:
• 
  

BOJ OLAÑETA, LLC

Matsaria Industrial Park, Pavilion 44, Ground Floor A – 20600 Eibar – Gipuzkoa, Spain

Please note that we do not accept cash on delivery, cash on collection, or return shipping costs.

• Upon receipt, our quality department will check that the product is in perfect condition and, if so, you will be refunded the purchase price, including the shipping costs of the initial purchase when the withdrawal is total. In the case of partial withdrawal, only the amount of the returned product will be refunded.

Refunds are guaranteed for all returns made in accordance with the conditions and instructions indicated, provided that the returned items meet all requirements. Otherwise, you will be liable for any decrease in value and must compensate BOJ OLAÑETA S.L.U. for any damage caused to the product.

CONFLICT RESOLUTION

In accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court resolution of consumer disputes from us, which is accessible via the website http://ec.europa.eu/consumers/odr/.

As a user, you have the right to cancel a purchase within the legal period of 14 days by sending an email toinfo@boj.es.

WASTE

Environmental waste management

The final holder of Waste Electrical and Electronic Equipment in Spain is responsible for its delivery for proper environmental management, in accordance with Royal Decree 110/2015, of February 25, which sets out the obligations and responsibilities of all parties involved. The final owner in any other member state of the European Union of packaging waste or used packaging is responsible for its proper environmental management in accordance with Directive 2002/95/EC of the European Parliament and of the Council of January 27, 2003, on the restriction of the use of certain hazardous substances in EEE (ROHS1 Directive) and Directive 2002/96/EC of the European Parliament and of the Council of January 27, 2003, on waste electrical and electronic equipment (WEEE1 Directive).